A Pre-order is an item that has not yet been manufactured or released, but can be purchased in order to reserve the item ahead of the scheduled release date.
Most collectables are created in limited quantities and will sometimes sell out during the pre-order phase. Please pre-order anything you really want so that you don't miss out!
Pre-ordered products will be shipped out as soon as we receive the products at our warehouse.
Minimum and maximum pre-order supply quantities are subject to change without notice, and are driven by the manufacturer/supplier. Although it happens rarely, this means that your pre-order quantity may be reduced or canceled entirely. If this occurs, you will be given a full refund for the quantities that can't be fulfilled.
Payment must be made in full at the time of pre-order to secure the quantities ordered.
At the time of paying for an order, if the cart contains both pre-order and in stock items, the shipping paid only applies to the in stock items.
When the pre-ordered item is released and arrives in our warehouse, a separate invoice will be issued for the shipping fee if the pre-ordered item is less than $150 in value. We will only ship the order when this invoice is paid in full. If you wish to ship all your items together to save on shipping costs (including the in stock and pre-ordered items), please contact us using the Contact Us form or email us as soon as possible after placing the order.
We do offer refunds for cancelling pre-orders with the following conditions:
If you wish to cancel a pre-ordered item after 3 days of placing the order, then the following will apply:
If the pre-order item has left our warehouse and has been shipped to you, then the rules for "Change of Mind" apply. Please refer to the "Change of Mind" section in our Returns Policy page for details.
To cancel a pre-order, please contact us using the Contact Us form or email us.
Please note that pre-order release dates are estimates only and subject to change at the discretion of the manufacturer/supplier. Please also note that our release date may differ from the release date mentioned or advertised on the manufacturer’s website due to the individual supplier/distributor agreements and the shipping duration for the items to arrive at our warehouse in Perth.
We will ship pre-order items to all our customers as a matter of priority as soon as they arrive at our warehouse.
Pre-order prices may increase on arrival due to international currency rates and other economic factors at the time of the items' release. We will honor the price at the time you made the pre-order purchase regardless of the increase in price on release day.
Pre-order prices are also sometimes discounted as they do not incur stocking fees. Once the pre-order period has ended and the products become available, the pre-order discount will no longer apply and the products will be at full price.
